Shipping policy
1. Overview
At Purlmark, every order is custom-made on demand and shipped directly from our fulfillment partner. Please review this policy so you know what to expect after placing your order.
2. Order Processing Time
All orders require a production period before shipping:
- Standard production: 2–5 business days
- Production begins after payment is confirmed
- Orders are not processed on weekends or holidays
Please note that shipping time is separate from production time. Your total delivery window is production time + shipping time.
3. Domestic Shipping (United States)
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–8 business days |
| Expedited Shipping | 2–4 business days |
Shipping rates are calculated at checkout based on your location and selected method.
4. International Shipping
We ship to select international destinations. International orders may be subject to:
- Customs clearance delays
- Import duties and taxes (the customer's responsibility)
- Extended delivery windows of 10–21 business days
Purlmark is not responsible for delays caused by customs processing.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status through the carrier's website.
6. Shipping Carriers
Orders are fulfilled and shipped via our print-on-demand partner using major carriers, which may include USPS, FedEx, or DHL depending on your location and order type.
7. Incorrect Shipping Address
Please double-check your shipping address at checkout. Purlmark is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately — we can only make changes before production begins.
8. Lost or Delayed Packages
If your tracking shows no movement for more than 5 business days or your package appears lost:
- Contact the carrier directly with your tracking number
- Reach out to us if the issue is unresolved — we'll work with you to find a solution
For packages confirmed lost by the carrier, we will issue a replacement or refund in accordance with our Return & Refund Policy.
9. Delivery Issues
Purlmark is not liable for delays caused by carrier disruptions, weather events, customs holds, or other circumstances outside our control.
10. Contact Us
For shipping questions, contact us through our Site with your order number and details.